Account Director

Job Description

As an Account Directors you’ll drive your account(s). Without you, your account would come to a grinding, spluttering halt.

You look ahead. You are the Sat Nav of the account, responsible for its day-to-day direction, checking that it and everyone that’s a part of it is heading where they should be.

You understand the commercial realities of the business the client is in and spot opportunities to develop the agency’s role. Through strong client relationships you’ll create an environment where the best work can flourish, ensuring clear and timely briefings from the client and the right resources from inside the agency. You’ll be an ambassadors for the agency both internally and externally.

Leading by example you demonstrate an unknockable passion for the best work, actively and entrepreneurially creating opportunities for it, championing and protecting it. You’ll have led and won pitches and can demonstrate how you’ve grown your portfolio of work, commercially and creatively.

Due to the nature of the account, ATL Direct Response responsibility is also important. The work you’ll be doing will also feed into the wider ATL activities of the agency’s, meaning you’ll need to ensure a high level of consistency and integration across all of our communications for this client. We will be looking to you to be focused on the immediate deliverables for the client and a ‘safe pair of hands’ that they can rely upon.

Attracting more customers via impactful ATL activity is great, but we also focus on converting that demand. Whether that’s through retail or ecommerce channels. You will need to have experience of how to maximise conversion through improved UX, at a campaign level or as part of a wider conversion optimisation programme.

Strong CRM experience is an absolute must. You will need to have a firm understanding of the overall process involved within the CRM world – from the initial creative development, through to the build stage, to data management and final QA process – you’ll need to be confident in communicating this to the client.

Qualifications

Client love. Builds relationships to ensure the best outcomes for both agency and client, creating mutual respect and trust. Actively manage conflicts and solve problems to resolve issues quickly. Have a passion for understanding the clients’ business and identify opportunities for how BBH can help to meet these.

Love the work. We are a creative industry and it is ultimately what we all get up in the morning to do. Don’t just take an interest, throw yourself at it. You’ll know our client’s products inside and out. And you’ll want to immerse yourself in the agency culture.

Positive and proactive. They are a positive person to have around and are not only competent at delivering complex campaigns. Ability to pick up campaigns, problem solve, think around problems and present practical solutions. Become the Client’s first port of call.

Ways of working brilliance. Ability to lead different types of teams to get the best output – ‘What do we need to do to get to the best possible work?’. Demonstrates a good mix of new and established skills.Creates a supportive environment for their direct reports, troubleshooting, coaching and mentoring them, empowering and guiding them at the same time.

You are a positive person to have around and are not only competent at delivering complex campaigns, but you’ll not be afraid to come up with new ideas and challenge the status quo.